Digital & technology · LEVEL 3

IT Solutions Technician

Develop practical technical skills and explore your next opportunity in the digital workplace.

Illustrative digital & technology · level 3 training context

Duration: 18–24 months
Delivery: Blended learningLondon & England
Entry requirements: Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics, and a Science or…Read more
Funding: Depends on your employer and circumstances. We will explain what applies.How funding works

Profile

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.

Typical Job Roles

Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support.

Entry Requirements

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics, and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.

Duration

Typically 18-24 Months.

Qualifications

Apprentices will achieve one knowledge module or vendor/professional qualification from each of the five sections in the list below. Further details on the knowledge modules are available in the occupational brief available from the Tech Partnership. Ofqual regulated Knowledge Modules by City & Guilds / Vendor or professional qualifications.

Section 1

Knowledge Module 1: Networking and Architecture (for Level 3 Infrastructure Technician Apprenticeships) CCNA 1* MTA Network Fundamentals Network +* A + CIW Network Technology Associate*

Section 2

Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships) CCNA Security* MCP Managing and Maintaining Windows 8 MCP Configuring Windows 8 * MTA Mobility and Devices Fundamentals* Security + Mobile + CIW – Internet Business Associate CIW – Mobile Application Development

Section 3

MTA Server Admin * Enabling Office 365 Services Enabling Office 365 Identities and Requirements MTA Cloud Fundamentals Install Configure Windows Server 2012 * Administration of Windows Server 2012 * Configure Advanced Windows Server 2012 Services * CIW – Mobile Application Development

Section 4

• Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships) MTA Software Development Fundamentals • App Development Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships) MTA Software Development Fundamentals App Development

Section 5

Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships) CIW – Internet Business Associate ITIL Foundation Level *Or their direct replacement Individual employers will select which knowledge module or vendor/ professional qualification the apprentices should take from each of the five sections in the list below.

English And Maths?

Level 2 English and Maths will need to be passed, if not already, prior to taking the end-point assessment.

Professional Recognition

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

Underpinning Skills, Attitudes And Behaviours

Logical and creative thinking skills. Analytical and problem solving skills. Ability to work independently and to take responsibility. Can use own initiative. A thorough and organised approach. Ability to work with a range of internal and external people. Ability to communicate effectively in a variety of situations. Maintain productive, professional and secure working environment.

Detailed specifications retained from the existing programme information. Confirm current availability, entry requirements, fees and funding with the team before enrolment.

Interested in the IT Solutions Technician apprenticeship?

Tell us a little about you and your role. We will confirm availability, entry requirements and funding for this programme.

Enquire about this programme 020 7247 5497

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